Shipping Policy

Effective Date: June 22, 2026

Thank you for shopping at tuftnmtore.com.

Tuft & Needle Mattress Store is committed to processing and shipping orders as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next available business day.

During peak sales periods, holidays, or unforeseen circumstances, processing times may be extended.

Customers will receive an email confirmation once an order has been successfully processed.

Shipping Areas

We currently ship to customers within the United States.

Some remote areas, rural locations, Alaska, Hawaii, and certain U.S. territories may require additional delivery time or may have shipping restrictions.

Delivery Time

Estimated delivery times:

Standard Shipping: 5–10 Business Days

Expedited Shipping: 2–5 Business Days (when available)

Delivery estimates begin after order processing has been completed.

Actual delivery times may vary based on carrier operations, weather conditions, holidays, and destination location.

Shipping Fees

Shipping charges are calculated during checkout based on:

  • Shipping destination

  • Product size and weight

  • Shipping method selected

From time to time, qualifying orders may be eligible for free shipping promotions.

Tracking Information

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

Customers may use the tracking information to monitor shipment status directly with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Tuft & Needle Mattress Store is not responsible for:

  • Delivery delays

  • Lost shipments

  • Returned packages

  • Additional shipping fees

resulting from incorrect or incomplete shipping information provided by the customer.

Lost Packages

If a shipment appears lost or significantly delayed, customers should first contact the shipping carrier using the provided tracking information.

If additional assistance is required, please contact:

Email: comfort@TuftNMStore.com

We will make reasonable efforts to assist with carrier investigations when appropriate.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order Number

  • Photos of the damaged item

  • Photos of the shipping packaging

  • Description of the issue

Claims submitted without supporting documentation may experience delays.

Shipping Restrictions

Certain oversized mattresses, bedding products, furniture accessories, or specialty sleep products may have shipping limitations based on carrier availability and destination.

Additional shipping charges may apply to oversized products.

Delivery Delays

Tuft & Needle Mattress Store is not responsible for delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier service interruptions

  • Labor disputes

  • Government actions

  • Customs or regulatory inspections

  • Circumstances beyond our reasonable control

Delivery dates are estimates only and are not guaranteed.

One-Time Purchase Notice

All purchases made through tuftnmtore.com are one-time purchases only.

We do not offer recurring subscriptions, membership billing, automatic renewals, or recurring charges.

Billing Descriptor:

TUFTNMTORE.COM

Contact Information

Tuft & Needle Mattress Store

50 W Vaughn Ave Suite 104
Gilbert, AZ 85233
United States

Email: comfort@TuftNMStore.com

Website: https://tuftnmtore.com